Frequently Asked Questions
Q. How are the selections picked that you send me?
A. Our highly experienced and highly trained wine experts personally taste-test each of our wines. They “hand-pick” the best selections for you, based on your Wine Preferences you provided us.
Q. Where do your wines come from?
A. We source the finest wines from wineries across the US, and from the top providers in the world, including France, Italy, Argentina, Chile, Australia, South Africa, Spain, Germany and more.
Q. How do you get such good deals on wine?
A. We’ve worked long and hard to develop close relationships with wine producers worldwide. Negotiating the best prices so we can pass the savings on to our members.
Q. Can I change my Wine Preferences as I learn more about what I like and what I don’t like?
A. Yes. It’s as simple as signing in to your member site, and updating your profile. You can do this whenever you want from any web connected device.
Q. What is the proper way to serve wine to my guests at a wine party?
A. Tulip shaped glasses or glasses that curve in allow for the best enjoyment of the wine “bouquet” and swirling. Making the wine cool combats warming in guests’ hands. Chilling fine wine too much though, can affect the vibrancy of the flavor.
Q. Do you deliver to rural areas outside of towns and cities?
A. Absolutely! If you get service from UPS, FedEx or the US Post Office, we’ll deliver wine directly to your door, always with FREE Shipping.
Q. What if I decide I don’t want to be in the club anymore?
A. No problem. You can cancel anytime. We’ll stop your wine deliveries, and you won’t be billed again.
Q. When I want to order more of my favorite wines you’ve sent me, can I order by the bottle or by the case?
A. To provide you with near wholesale prices on your additional wine orders, we were able to negotiate great prices for you on cases only.
Q. How do I know if it’s a good wine?
A. If you enjoy it, it’s a good wine.
Q. What’s the best way to store my wine deliveries?
A. Wine is best stored horizontally in a rack. Though you’ll find angled racks, the horizontal position best addresses sediment and cork dryness issues.